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March 06, 2008

Microsoft OneCare incorrectly tagging SiteAdvisor; Solution in progress

Posted by Shane Keats at 09:03 AM

Microsoft’s OneCare team issued an update on January 31, 2008 that resulted in SiteAdvisor users receiving a Microsoft warning message recommending that SiteAdvisor be removed due to interference with OneCare.

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SiteAdvisor doesn’t interfere with OneCare in any way; we communicated this to Microsoft and they’ve begun to resolve the issue.

As of February 21st, new installations of OneCare will not message against SiteAdvisor. However, existing users of OneCare will continue to receive these messages until sometime in the spring, when Microsoft says it will fix OneCare installations made prior to February 21.

Turns out that as a general rule, Microsoft recommends running only one security application at a time because of potential performance and "PC stability" issues. We explained to Microsoft that SiteAdvisor functionality is totally unrelated to OneCare. They agreed.

Rest assured, there is no need to disable SiteAdvisor or OneCare. The two products co-exist nicely (aside from the pop-up!).

Because OneCare doesn’t allow white listing of applications, affected consumers have limited options until all installations of OneCare are patched. Thanks for your patience during this time.

December 06, 2007

Problems Accessing Gmail?

Posted by Shane Keats at 11:36 AM

We’ve been hearing from some of our users that their systems are slowing to crawl when trying to access Gmail. Ugh!

It turns out Google’s November Gmail release included some fairly significant, and unexpected, changes that are affecting many SiteAdvisor users on the Internet Explorer 7 platform. The effect is unacceptably high CPU usage.

We’re finishing a patch now that will go out to all our users the week of December 10.

In the meantime, add google.com to SiteAdvisor’s Do Not Warn list and reopen the browser. Doing so will alleviate the issue.

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For step-by-step instructions, please visit McAfee's support center.

September 18, 2007

Change to our privacy policy

Posted by Shane Keats at 01:18 PM

In early September 2007, concurrent with SiteAdvisor build 2.5, we changed the privacy policy for SiteAdvisor participants in our optional Product Improvement Program (PIP). As you may know, the PIP allows us to keep anonymous statistics on how our software is performing so we are better able to improve it.

Here's what's changed: Under the new privacy policy, we can now share these anonymous statistics with partners. Examples of these statistics would be the number of active SiteAdvisor users in a day, or the number of times users 'mouse over' SiteAdvisor's safe search ratings.

Here's what hasn't changed: We do not collect any personally identifiable information from SiteAdvisor users, whether the user is in the PIP or not. The PIP remains purely optional and by default, SiteAdvisor users do not participate. Users who opt-in to the PIP can still leave at any time by clicking on the settings menu found on the McAfee SiteAdvisor logo.

November 06, 2006

SiteAdvisor Plus: Adding Teeth to the Web’s Most Popular Safe Search Tool

Posted by Shane Keats at 09:19 AM

We have some big news to share today. McAfee is launching an enhanced, premium version of our safe search tool called SiteAdvisor Plus.

SiteAdvisor Plus extends and enhances our core safe search and safe surfing functionality in three ways: by adding link checking to instant messages and e-mail, by adding a protected mode that shields PCs from interacting with risky sites, and by adding real-time anti-phishing protection.

What’s New

Link Checker: McAfee SiteAdvisor Plus checks links embedded in e-mail and instant messages, warning consumers before they make a bad click decision. Worldwide, more than 170 billion e-mails and more than 14 billion instant messages are sent per day. In today’s world of drive-by attacks, during which a single click can ruin a computer, it’s important for consumers to know in advance whether a link contained in an e-mail or IM is safe or not.

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McAfee SiteAdvisor Plus supports a broad range of instant messaging and e-mail platforms including Yahoo! Messenger (Y!M), Windows Live Messenger (MSM), Google Talk, Outlook, Outlook Express, Yahoo! Mail and Microsoft Live Mail (Hotmail), and Gmail. Support for AOL Instant Messenger (AIM) and AOL Mail is under development.

Protected Mode: Protected Mode enforces SiteAdvisor’s safety ratings by redirecting consumers to a safe page anytime their computer is about to interact with a risky site, whether through searching, browsing, instant messaging or e-mailing. This feature provides critical protection for heavy Internet users, households that share computers with younger or less Web-savvy users, or anyone who desires “load and go” protection. Protected Mode is password protected, enabling parents or other computer administrators to control this feature.

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Protected Mode grays out risky results

Advanced Phishing/Scam Detection: McAfee SiteAdvisor Plus combines advanced, real-time “phishing” detection with its one-of-a-kind site database to detect and provide early warnings against scam sites that can compromise consumers’ identities and ruin their computers. This is a critical benefit, since scam and phishing sites now use increasingly sophisticated technology and social engineering tactics to fool even the most savvy consumers.

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Real-time anti-phishing uses SiteAdvisor's white list to improve accuracy

How Much Does It Cost?

SiteAdvisor Plus offers a household pack (for 3 computers) for $49.99 and a 1-user option for $24.99. Both subscriptions are good for a year and include all the new features.

Where Can You Buy It?

SiteAdvisor Plus is available on the McAfee site starting Tuesday, November 7.

What’s Next for SiteAdvisor Plus?

Adding link checking support for AIM is a top short-term priority. Integration with the AIM client presents some significant engineering challenges and we felt it was better to offer instant messaging protection now to the tens of millions of consumers who use other popular instant messaging clients rather than wait.

Also a top priority: support for Firefox. Again, we made the call that it was better to offer SiteAdvisor Plus to our many Internet Explorer users who can benefit from added protection now.

What’s Staying the Same

SiteAdvisor’s basic version will remain free and will keep the same features it currently has. Our commitment to accuracy will continue as will our transparency about our test results. More than 250 million times per day, McAfee customers ask for our site ratings to help them make better Web safety decisions. We’ve worked hard to earn that trust and reliance and will continue to work to make it safer to search, browse and transact on the Web.